Get mobile
marketing wrong and you can do far more damage to your brand than the
worst email or marketing campaign imaginable. When using SMS, be sure to avoid
these seven deadly sins in order to ensure maximum impact from your campaign.
1.
Forgetting a
call to action
Don’t forget to tell the customers what they have
to do next, and remember to include relevant contact details. 75% of people
prefer to receive offers over any other form of call to action. Be sure to add
either
·
A reply option
·
Address to visit
·
Website to visit
·
Coupon to present in the store and
·
A number to call
2.
Forgetting
to test and check
In the haste to send a message, don’t forget to
test and check it for errors first. Think you are a customer receiving the
message.
·
Does it make sense?
·
Are the details correct?
·
How could it be improved?
Remember to check the text, contact details, web
addresses, spelling and grammar and phone numbers.
3.
No Option to
Unsubscribe
By omitting an unsubscribe option, you are not only
infuriating your clients, you are also breaking the law. Unsubscribe options
include a link to a preference centre, a link to automatically unsubscribe,
allow replies of ‘stop’ or ‘unsubscribe’. Also, include a number to call.
4.
Treat everyone
the same
With mobile you can segment your customers into far
smaller and precise categories, allowing you to give your customers services
that they want.
5.
Overloading
customers
By their very nature, bulk SMS’s are intrusive. So
don’t overload customers by sending them lots of text messages all at once. The
rules to follow are:
·
Don’t repeat a message exactly
·
Don’t
include a call to action that has been completed
·
Make sure you wait to-3 weeks before sending more
texts
6.
Focussing
only on selling
Add value to what you do, rather than just relying
on sales. Alternate message types by using local information relevant to the
recipient, useful information about your niche and interesting videos relevant
to your niche.
7.
Developing a
pointless app
Unless your app is providing something or genuinely
useful to the customer, then it’s really not worth going through the pain, cost
and distraction of developing something that most users will ignore.
If you can avoid these, then you can assume that
you are well inside the safe zone.