Most mobile apps today are made with a good UI and
functionality. But what assumes greater important with growing customer demand
is the features that have been integrated along with it. This could well be
said to determine even the success or failure of the app. For example, users of
Starbucks would know that it is not just a mobile payment app. Combined with a
loyalty program, debit note and store locator among many other features
integrated into it, it is no wonder that it continues to perform much to the
chagrin of its competitors.
Experts would tell you that you should think carefully about
how your mobile payment
app would fit in your overall enterprise mobility program. This is in
contrast to the unplanned approach that many organizations take. In this
article, we look at four things that you should be looking at integrating with
your mobile payment app.
1. Integrating
rewards programs
A survey by Compete shows that no less than 30 percent business
firms who sold their products electronically integrated loyalty apps with their
enterprise apps. This is not only a money saver, but a great time saver too.
2. Tracking financial
records
One common feature among mobile payment apps is that the
payment is reflected in the financial statement immediately. A survey conducted
by Accenture shows that 60 percent of users would pay through a mobile payment
app if they kept track of receipts.
3. Focus on UX
A casual reading of the reviews of an app would tell you
that it is the UX that most often brings you negative reviews. Set the toughest
parameters to ensure UX issues are chaffed out well before the app reaches
production. This is extremely important as once the app is out there, no amount
of post-facto correction will set right the damage done by a bad review.
4. Security
This goes without saying. Security is paramount not only for
payment apps, but also for the rest (in fact, the entire enterprise mobility
program), as users today are extra careful about data theft and privacy issues.
Since mobile apps access corporate service servers all the time, safety of the
confidential data stored in the server is important.
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