Tuesday, May 12, 2015

7 Mobile Marketing Mistakes You Should Avoid

Get mobile marketing wrong and you can do far more damage to your brand than the worst email or marketing campaign imaginable. When using SMS, be sure to avoid these seven deadly sins in order to ensure maximum impact from your campaign.

1.       Forgetting a call to action

Don’t forget to tell the customers what they have to do next, and remember to include relevant contact details. 75% of people prefer to receive offers over any other form of call to action. Be sure to add either

·         A reply option
·         Address to visit
·         Website to visit
·         Coupon to present in the store and
·         A number to call

2.       Forgetting to test and check

In the haste to send a message, don’t forget to test and check it for errors first. Think you are a customer receiving the message.

·         Does it make sense?
·         Are the details correct?
·         How could it be improved?

Remember to check the text, contact details, web addresses, spelling and grammar and phone numbers.

3.       No Option to Unsubscribe

By omitting an unsubscribe option, you are not only infuriating your clients, you are also breaking the law. Unsubscribe options include a link to a preference centre, a link to automatically unsubscribe, allow replies of ‘stop’ or ‘unsubscribe’. Also, include a number to call.

4.       Treat everyone the same

With mobile you can segment your customers into far smaller and precise categories, allowing you to give your customers services that they want.

5.       Overloading customers

By their very nature, bulk SMS’s are intrusive. So don’t overload customers by sending them lots of text messages all at once. The rules to follow are:

·         Don’t repeat a message exactly
·         Don’t  include a call to action that has been completed
·         Make sure you wait to-3 weeks before sending more texts

6.       Focussing only on selling

Add value to what you do, rather than just relying on sales. Alternate message types by using local information relevant to the recipient, useful information about your niche and interesting videos relevant to your niche.

7.       Developing a pointless app

Unless your app is providing something or genuinely useful to the customer, then it’s really not worth going through the pain, cost and distraction of developing something that most users will ignore.

If you can avoid these, then you can assume that you are well inside the safe zone.


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